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Found a problem with Variation swatches and Divi theme builder

Niels Ravn

Hi
I am running php 7.3

WooCommerce Variation Swatches Pro 1.0.39

Divi 4.0.7

When i go to Divi > Theme Builder > Add header, body or footer > Build Custom header, it would normally open af window where i can select Build From Scratch, Choose a premade layout, Clone existing page.
But now when i have WooCommerce Variation Swatches active, it just stuck on the load screen.

I have tried to disable every plugin, and it worked again when i disabled this plugin, and is working when everything else is enabled.

Would you be able to fix this?
We really need the variation swatches plugin.

Shamser Suzon

Hello Niels Ravn,

Please, update the PRO plugin to the latest version that is 1.0.40 and let me know how it goes.

Thanks

Niels Ravn

Hi
It seems like the problem is not in the PRO version but in the free version.
I have these versions installed now.
Variation Swatches for WooCommerce – Version 1.0.68
Variation Swatches for WooCommerce – Pro – Version 1.0.40

The problem first stops when the 1.0.68 version is disabled.

Shamser Suzon

Hi Niels Ravn,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Shamser Suzon

Hi Niels Ravn,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Niels Ravn

Hi
I already did that, that is how i found it was your plugin.
As soon as i disable Variation Swatches the Theme Builder works like a charme.

Shamser Suzon

Hi Niels,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Shamser Suzon

Hello Niels Ravn,

I have installed the Divi theme yesterday and but couldn’t find the option ‘Theme Builder’. Do I need license key or something like this? Please, check this out: http://prntscr.com/q7fp6o

Thanks

Niels Ravn

Hi
Yeah i do belive you need a license or an API key and user.

Niels Ravn

Hi
Have you been able to find the problem?

Ahmed Ehsaan

Check here it’s working : https://www.loom.com/share/9061d6d8369c42368ac95f1e80e58341

Niels Ravn

Hi
Thats perfect, but im not sure what you did to make it work ?

Ahmed Ehsaan

Check here: https://www.loom.com/share/19931319c8e8403fa96cb0b7b231db45

Niels Ravn

Hi
Just an update, it seems like the bug is back after i updated Divi to 4.0.11 from 4.0.9 and updated the Pro plugin to 1.0.42.

After i rolled Divi back to 4.0.9 it works again, so something must have changed in the new updates.
But i would of cause like to keep my theme and plugins up to date.

Just a note, is it possible to come with feature requests for your plugins ?

Tanvirul Haque

Hi Niels,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version (4.0.11) of the theme that you are using on your site. We’ll try to investigate your issue installing your latest theme on our local setup.

Looking forward to hearing from you soon.

Thank you

Niels Ravn

I dont understand what is wrong…

Divi 4.0.11 and your plugin does not work on server, i can see your video that it is working on your demo site, when i try, it does not work, it is stuck loading as it did before.

Shamser Suzon

Hello Niels Ravn,

Please, try clearing your website’s and browser’s cache.

Thanks

Niels Ravn

Hi
I just clear my website and browsers cache.
I then started to disable my active plugins and the problem now seems to be with “Additional Variation Images Gallery for WooCommerce” 1.1.34

When i disable this plugin the Theme Builder loads fine again.
“Variation Swatches for WooCommerce” Is working fine.

Tanvirul Haque

Hi Niels Ravn,

I have investigated your issue and figure out your issue is not related to “Variation Swatches for WooCommerce” plugin, It’s related to the “Additional Variation Images Gallery for WooCommerce” plugin.

This issue has already transferred to our development team, we will make it solved with the coming version.

Cheers!

 

Tanvirul Haque

Hi Niels,

Could you update your version of Additional Variation Images Gallery for WooCommerce? Please let me know your reported issue has been fixed or not in this latest update?

Thank You

Niels Ravn

It is working like a charme, thank you 🙂