Found a problem with Variation swatches and Divi theme builder

Niels Ravn

Hi
I am running php 7.3

WooCommerce Variation Swatches Pro 1.0.39

Divi 4.0.7

When i go to Divi > Theme Builder > Add header, body or footer > Build Custom header, it would normally open af window where i can select Build From Scratch, Choose a premade layout, Clone existing page.
But now when i have WooCommerce Variation Swatches active, it just stuck on the load screen.

I have tried to disable every plugin, and it worked again when i disabled this plugin, and is working when everything else is enabled.

Would you be able to fix this?
We really need the variation swatches plugin.

Shamser Suzon

Hello Niels Ravn,

Please, update the PRO plugin to the latest version that is 1.0.40 and let me know how it goes.

Thanks

Niels Ravn

Hi
It seems like the problem is not in the PRO version but in the free version.
I have these versions installed now.
Variation Swatches for WooCommerce – Version 1.0.68
Variation Swatches for WooCommerce – Pro – Version 1.0.40

The problem first stops when the 1.0.68 version is disabled.

Shamser Suzon

Hi Niels Ravn,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Shamser Suzon

Hi Niels Ravn,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Niels Ravn

Hi
I already did that, that is how i found it was your plugin.
As soon as i disable Variation Swatches the Theme Builder works like a charme.

Shamser Suzon

Hi Niels,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Shamser Suzon

Hello Niels Ravn,

I have installed the Divi theme yesterday and but couldn’t find the option ‘Theme Builder’. Do I need license key or something like this? Please, check this out: http://prntscr.com/q7fp6o

Thanks