Error choosing variations of my product

When choosing the color I lose the choice of font In my product I have the following variations: Color Character Letter font Text Can you help me please? You guys did some updating and gave an error on my site. Ahhh on the computer I can even make the choice, but on IOS I can’t select how I want the product.  Thanks

Shamser Suzon

Hi Erica Carboni Pavlovsky,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Ahmed Ehsaan

Could you disable our plugin for a while and check the issue without our plugin?


See the error in the color part of the label (cor da etiqueta). It is not getting clicked.

i’m losing mobile sales

 

Tks so much

Shamser Suzon

Hello Erica Carboni Pavlovsky,

I can see they are getting selected even in the mobile version: https://www.loom.com/share/5a3ef0b112c4456e8eb63d4c32bb3e90

When I click the color attributes, a dark border is appearing to the selected attribute that means it is getting selected. I hope you are clear now.

Thanks

Yes it selects but it needs to be clicked because when I click another the color comes out – especially when client in font, it disappears and at the end of the order comes without color. (this is very important for my sales)

Shamser Suzon

Hello Erica Carboni Pavlovsky,

it needs to be clicked because when I click another the color comes out

What do you mean by that actually? I am not clear enough.

Thanks

Have you seen my video? I first clicked on the green, then I went to the character and when I clicked on the green character left and I need to go again, but no final purchase of the green color did not appear

Ahmed Ehsaan

Could you do this and try: https://www.loom.com/share/45a2c63d7d074c8cb1da1ff0c1357b4c

 

Thank You

Shamser Suzon

Hello Erica Carboni Pavlovsky,

Your login detail is not working. Please, check and let me know.

Thanks

Shamser Suzon

Hello Erica Carboni Pavlovsky,

Yes, I need to check a few things.

Thanks

Ahmed Ehsaan

Hi Erica Carboni Pavlovsky,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Ahmed Ehsaan

Hi Erica,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you