Download this file: https://www.dropbox.com/s/fo6tv3kfkrbtkg4/woocommerce.zip?dl=0 and unzip it inside your child theme.
Check this guideline: https://www.useloom.com/share/22b098d2febe40f6889a07e1dbb458db
Thanks for reaching us. We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Sorry somehow missed the response and didn’t see any notification in my email. That almost fixed it. It is now loading more but the formatting is off- goes all in one column instead of the three columns (see image)
Looks like uploaded images are being removed. Here’s a dropbox link:
If you are using Shopkeeper theme. please upload your child theme and follow the guideline
I added the WooCommerce file to child theme and it did not fix the problem The video you sent wasn’t the same issue we are having. When “load more” happens it’s putting it all in one column (see dropbox link for image) https://www.dropbox.com/s/479l4grp8br29ia/Screen%20Shot%202019-10-28%20at%203.37.39%20PM.png?dl=0
Sorry still not working…see video
Looking forward to hearing from you soon
Here is link to theme: https://www.dropbox.com/s/c8vwdm2m48ym5np/themeforest-WewjbACD-shopkeeper-ecommerce-wp-theme-for-woocommerce.zip?dl=0
Hi Erik Quick-Warner,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
I just did a test. Deactivated plugins then activated the swatch plugin. It’s the one that causes the issue.
You can view the screencast above that shows it’s this plugin causing the issue.
Again for our convenience: here’s our theme file: https://www.dropbox.com/s/c8vwdm2m48ym5np/themeforest-WewjbACD-shopkeeper-ecommerce-wp-theme-for-woocommerce.zip?dl=0
Let me help you step by step.
Install Chid theme.
Inside child theme create WooCommerce Folder. Inside WooCommerce folder create blank content-product.php
And then let me know.
Done- What’s the next step? Please provide all steps if you can. Once I have a blank file nothin loads (as expected)
Could you rename this file: COPY_content-product_COPY.php from content-product.php
Still does not work. I’ve tried removing the file from the theme that also did not work. I also created a blank file like you mentioned and it did not work. When I put a blank content-product.php then no products show up. Please advise. (PS I changed the blank file to now have the name _copy so that the store can still function until you are ready to test more things)
Any update on this?
I am sorry for the late response. I’ve been on the leave.
Could you provide me your FTP access. If we can’t fix it, we’ll refund.
No problem. Thanks for getting back. FTP info added to ticket. I feel like it’s close b/c the items do load, just incorrectly (the dropbox video above shows how they are loading as a reminder). Appreciate your help!
I can’t login: https://www.loom.com/share/d7cd6a76f72f4b28ab0abb86ece84861
I updated with new password. I think the issues was you used “HTTP” in the server which shouldn’t be there. I didn’t add that in the ticket but I’m guessing it must auto add it.
Use sftp and port 2222
It actually appears to be working now. Maybe you were able to provide a fix in an update or the theme maker did?
Hello Erik Quick-Warner,
Nice to hear that your issue is resolved now. Can I please, close the ticket now?