I’m using your both swatches and additional variation gallery plugin. on Single product page , the gallery pop up is not working properly. Please help me to sort out this. I’m in a critical situation.
Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Login URL :
Hi Aparna Mathew,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Have you checked your plugins?
I tried by disabling multiple plugins. The issue still persists. I hope you can recognize it.
Thank you 🙂
Hello Aparna Mathew,
Please, update your storefront theme to the latest version and check if the issue is there or not.
If the issue still persists, then give me your theme file (latest version). You can upload it in Dropbox or Google drive and share with me here in the ticket.