Product color preview is not working

On this page (shop page)

https://piloteetfilles.com/dev/product-category/chaussures-bottes-securite/bottes-de-securite/

When I click on the color, the preview picture for this color don’t loading, how can I solve this.

Second thing on the same page , can you tell me if this possible to bring the mini color  picture on the top of the product title (between the image and the title)

Best regards,

Sylvain

Shamser Suzon

Hi Sylvain Desjardins,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Shamser Suzon

Hi Sylvain,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Shamser Suzon

Hello Sylvain Desjardins,

I think all the files are not there in your given file: https://getwooplugins.com/ticket/24395/

Only folders are there. There should be a lot more single php files also at the root directory.

Thanks

Shamser Suzon

Hello Sylvain Desjardins,

I have tried to reproduce your issue but couldn’t make it happen. It’s working fine in my test platform. Check this out: https://www.loom.com/share/a2278b72e04d49dbbbac999caf9b011b

That means you are having any conflict either with the theme or with any other plugin.

Please, contact with your theme provider or check your child theme’s customization (if you have made any)

Thanks

OPK, this is not with a plugin cause I desactivate all these one.

 

I will check with the Kallyas team.

 

Another question this si regular to have all the plugin (pro and not pro) or I should remove some of them.

Additional Variation Images Gallery for WooCommerce
Additional Variation Images Gallery for WooCommerce – Pro
Variation Swatches for WooCommerce
Variation Swatches for WooCommerce – Pro

 

Shamser Suzon

Hello Sylvain Desjardins,

You have to keep both (pro and non pro) for both of the plugins.

And yes, ‘.kw-prodimage’ is correct (According to your child theme’s customization, I have added this).

Thanks

Shamser Suzon

Hello Sylvain Desjardins,

Can I please, close the ticket for now?

Thanks

Don’t close now, the problem is not solve and I’m waiting the Kallyas return.

Ahmed Ehsaan

Okey, let us know.

OK the problem are more large than I think….

First when I desactivate all the plugin my product page are ok :  https://snipboard.io/XSJwyq.jpg

But when I activate your plugin, see wuat happen (the product image become mini) https://snipboard.io/R4ANU9.jpg

I should solve this too, how can we solve it ?

I love you plugin, I just want to set with the Kallyas theme cause I have many website using Kellyas and If we can fix everything, I will use your plugin for other website.

 

Shamser Suzon

Hello Sylvain Desjardins,

But when I activate your plugin, see wuat happen (the product image become mini)

You can controll this from here: http://prntscr.com/ph7lhs

On the other hand – Our plugin is wroking fine with your theme. I have tested it and also shared a video with you. Please, contact with your theme provider.

You MUST have a conflict because of your theme or any other plugin.

Thanks

Shamser Suzon

Hello Sylvain Desjardins,

Issue fixed!

The .wp-post-image class was not there in your theme’s code when I investigated your issue first time. But maybe recently someone has added this and I have added this class in the swatches settings. It’s working fine now!

Please, check this out: https://www.loom.com/share/27bffe4d92ab41658073d2ed7fd801e8

can I please close the ticket now?

Thanks

Great for the 1st problem! Thank you!

 

For the second one I already desactivate all the plugin and just keep woocommerce and your plugins..

Without your plugin it working fine, but when I activate your plugins the picture becoming really small.

 

The problem apear since I made the last update, before that it working fine….I don’t know why.

 

 

Ok I put the number 100% in the place you tell me for the Gallery and this is perfect, thank you for your precious help.

I will reccomand to my other customers to switch to your plugin!

 

Have a great day!! 🙂

 

Sylvain D. Desjardins

CEO of Ecommerce First inc.

For your information I send my recommendation to the Kallyas (Hogash) team about your plugin.

 

Better than the one Woocommerce selling. Congrats!!

 

And yes you can close the ticket 🙂

Shamser Suzon

Hello Sylvain Desjardins,

Please, check now.

Thanks