How are things?
I hope all has been going well this summer and greetings from Dublin 🙂
I am having some trouble locating a download for this plug in
I had been in contact with shamser from support previously and cannot locate the original file download fothe plugin itself
If there is anyway there can be any help here I had been in touch previously
www.flycapireland.com is my website and I was recently hacked quite bad so am rebuilding from scratch
I needed a certain version of the plug in to handle a high amount of variations as there is 10 x 10 colours (with images) to edit and 6 sizes so I had contacted you guys previously and was told to purchase the plug in.
If there can be any help provided it would be great but understand this is quite a vague request but I was thinking you can check if my ip or site ip had accessed a downlaod and what it was please?
Thanks in advance and my apologies for this inconvenience.
What email you used to place order in our site?
Thanks so much for the quick reply guys, really helpful here cheers!
So I cannot find a zip file or reference in my email it is crazy! I am seriously not sure what happened here but I thought it was [email protected] being used. I even received suppoort from Shamser previously regarding some issues I was having please see below email. Are you guys “mmglobaltra” on payment reference?
From: Shamser Suzon <[email protected]>
Sent: Wednesday, April 3, 2019 8:56:25 AM
To: brian bates
Subject: Re: Thanks for Trying to Purchase WooCommerce Variation Swatches Plugin
Please check plugin conflict. Disable all plugins except WooCommerce and Variation Gallery and then check it
If the issue is not identified, then please send us your theme file.
Do you have purchase code added in your plugin. If yes, send me the purchase code.
Is it your email: [email protected] ?
Thank you so much for helping again man you are a gentleman, cheers!
No mate I find it highly odd I cannot find anything. I had paid though and I had been using the plug in for a while.
I had been in contact with support and I assure you there is no fowl play here, I literally have screen grabs with the plug in working if you want me to prove (with dates etc) I had owned it previously.
I was in contact with Shamser who provided excellent support (much like yours) and I really need to get my website back up
If there is anyway you can assist , I just need to reinstall again if you can provide me with the download?
All the best for the weekend regardless
The website url is http://www.flycapireland.com
Possibly could the name flycap ireland clothing have been used to register or possibly
Those are the only emails I would have been using.
Unfortunately, neither of emails found in our system.