Doesn`t show 2 variation types

Ann Tovsta

Our client has a Pro version and give us the plugin files for install it. But it http://prntscr.com/olfe49 dosen`t work properly. We try to display size and color variatiations.  http://prntscr.com/olfm4a It generates same ids and data paramentrs!!!! Can you help us?

Shamser Suzon

Hi Ann,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Shamser Suzon

Hello Ann Tovsta,

Please, update your wooCommerce plugin. You are using a very older version.

I hope it will fix your issue!

Thanks

Ann Tovsta

We are using Version 3.5.4 of woocommerce..

Ahmed Ehsaan

Here you go: https://drive.google.com/file/d/12ESNQJVMRd8lhgzS4e-Xq_yYknaKTJET/view?usp=sharing

 

Ann Tovsta

When I commenting this line https://prnt.sc/orp1ve all works ! So i think there is a problem in your plugin hooks  … plz take a look as soon as possible! Thanx!

Ahmed Ehsaan

Hi Ann Tovsta,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Ahmed Ehsaan

I can’t login to your site: https://www.loom.com/share/268dde9b7bb342558a216329186377dd

 

Thank You

Ann Tovsta

htaccess:

user/ MmirTKGU5k

user access: psd2html/psd2html

Ann Tovsta

htaccess:

user/ MmirTKGU5k

user access: psd2html / psd2html

Ahmed Ehsaan

Your given login details is not working: https://www.loom.com/share/623103be37824c608ce5fb431cae7328

 

Thank You

Ahmed Ehsaan

I manage to login, but I can’t look into your site backend. Please add proper role so that I can check your site

Ahmed Ehsaan

Hi Ann Tovsta,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Ann Tovsta

Hi! I`ve done everything that U told me in prev message and found that problem in qTranslate X plugin

Can you help to solve this problem?

Shamser Suzon

Hello Ann Tovsta,

Please, contact with the qTranslate X plugin’s support team. I believe they can help you.

Thanks