Our client has a Pro version and give us the plugin files for install it. But it http://prntscr.com/olfe49 dosen`t work properly. We try to display size and color variatiations. http://prntscr.com/olfm4a It generates same ids and data paramentrs!!!! Can you help us?
Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Hi! admin access is psd2html/psd2html
Hello Ann Tovsta,
Please, update your wooCommerce plugin. You are using a very older version.
I hope it will fix your issue!
We are using Version 3.5.4 of woocommerce..
http://prntscr.com/om4m7m Send me plz a free version. I`ll re-instaling all plugins. Thanx!
Here you go: https://drive.google.com/file/d/12ESNQJVMRd8lhgzS4e-Xq_yYknaKTJET/view?usp=sharing
Hi again ) We updated woocommerce plugin but problem is still there. Need your help! First select is empty https://prnt.sc/oro7kw -> https://prnt.sc/oro7x6
When I commenting this line https://prnt.sc/orp1ve all works ! So i think there is a problem in your plugin hooks … plz take a look as soon as possible! Thanx!
data-attribute_name is duplicating https://prnt.sc/orpdkn
Hi Ann Tovsta,
Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
https://www.loom.com/share/eb34bf3969854af38a45cd5cdc983f3a here is my video
I can’t login to your site: https://www.loom.com/share/268dde9b7bb342558a216329186377dd
user access: psd2html/psd2html
user access: psd2html / psd2html
Your given login details is not working: https://www.loom.com/share/623103be37824c608ce5fb431cae7328
You are putting info in wrong way ) Here is example https://www.loom.com/share/028b1c2737114be0b634cdf2da03d471
I manage to login, but I can’t look into your site backend. Please add proper role so that I can check your site
Done, Check plz!
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Hi! I`ve done everything that U told me in prev message and found that problem in qTranslate X plugin
Can you help to solve this problem?
Please, contact with the qTranslate X plugin’s support team. I believe they can help you.