link variation not working

GEORGIA ZERVA

hello, i purchased the plugin and downloaded it. I choosed the generate variation link, but when i paste the link with the variation, for example :https://znzmedical.gr/product/%ce%b2%cf%81%ce%b1%ce%ba%ce%ac%ce%ba%ce%b9-%ce%bd%cf%8d%cf%87%cf%84%ce%b1%cf%82-libo-extra-%ce%bf%ce%b9%ce%ba%ce%bf%ce%bd%ce%bf%ce%bc%ce%b9%ce%ba%cf%8c-40%cf%84%ce%b5%ce%bc/?attribute_pa_size=medium-80-110%25ce%25b5%25ce%25ba, it doesn t lead me to the variation. but in the product and i have again to choose the variation myself. is this possible to be fixed?

Shamser Suzon

Hi GEORGIA,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

GEORGIA ZERVA

could you provide me an email address please, because it is essential for the new user?

 

Shamser Suzon

Hi GEORGIA ZERVA,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Shamser Suzon

Hello GEORGIA ZERVA,

I have also asked for your theme file in my last message. Please, check and take necessary action.

Thanks

Shamser Suzon

Hello GEORGIA ZERVA,

I don’t have permission to access the file! Please, make it open

Thanks

Shamser Suzon

Hello GEORGIA ZERVA,

I have tested with your theme in my local setup. I have only 3 plugins here – WooCommerce, WooCommerce Variation Swatches & WooCommerce Variation Swatches – Pro.

 

The link sharing feature is working fine as it is supposed to be. Please, check this video: https://www.loom.com/share/4e1b331a338a449f9926c47edb8d3c85

 

You might have any conflict with any of your plugin. or if you have made any customization in your theme, then please check that. There might be any conflicting issue.

 

Thanks

GEORGIA ZERVA

i deactivates again all plugins but not working. For whatever the reason is, the issue is, that its not working. No customization have be done to the theme, as i do not know to make custom things..

Ahmed Ehsaan

Could you disable Ajax Threshold setting and then try?

Shamser Suzon

Hello GEORGIA ZERVA,

As I have already mentioned previously that I have tested it in my local setup and everything works fine with your theme.

So, for better understanding / investigation, could you please install your theme in our test platform and try to replicate your issue there? Our test platform login detail is given below:

 

Admin URL: https://demo.getwooplugins.com/product-testing/wp-admin/

User: admin

Pass: d&IPJl2l7Y2v5HYWn*

Thanks

GEORGIA ZERVA

i tried to upload the zip file i have send you through dropbox and i got this message:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

 

 

Shamser Suzon

Hello GEORGIA ZERVA,

Please, give me the theme file again here. I will try to install in our test platform and then let you know to proceed.

Thanks

Shamser Suzon

Hello GEORGIA ZERVA,

I have activated the theme in our test platform. Please, try to reproduce the issue there now.

Thanks

GEORGIA ZERVA

why to do this? i am not an expert to find out why its not working. besides you have already told me that you tested yourself and it was working in your test platform. the ISSUE is , that its not working in my woocommerce shop, although i deactivate all the rest plugins. can you find a solution to that? if not just tell me.

GEORGIA ZERVA

in attributes i use greek letters. for example: 14τεμ Large. when i copy and paste the url it seems like this (Like chinese): https://znzmedical.gr/product/%ce%b2%cf%81%ce%b1%ce%ba%ce%ac%ce%ba%ce%b9-%ce%b1%ce%ba%cf%81%ce%ac%cf%84%ce%b5%ce%b9%ce%b1%cf%82-tena-plus/?preview_id=13683&preview_nonce=31ef7455fa&_thumbnail_id=13691&preview=true&attribute_pa_size=14-%25cf%2584%25ce%25b5%25ce%25bc-large100-135%25ce%25b5%25ce%25ba

but when i copy and paste a url without greek letters on the attributes It seems almost like this:

https://znzmedical.gr/product/%ce%b2%cf%81%ce%b1%ce%ba%ce%ac%ce%ba%ce%b9-%ce%b1%ce%ba%cf%81%ce%ac%cf%84%ce%b5%ce%b9%ce%b1%cf%82-tena-plus/?preview_id=13683&preview_nonce=31ef7455fa&_thumbnail_id=13691&preview=true&attribute_pa_size=small

and it goes in correct variable product!!!!!!!!!!!!! can you fixe this, or do you know anyone that can fix this problem i have???? i think is something with utf8 (???) but i do not know anything more, and i have tried in the past to find someone to help me but with no success!!

Ahmed Ehsaan

Hi GEORGIA ZERVA,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you