When I click the colour variations on the catalogue pages the thumbnail images do not change. Could this be a conflict with the theme?
Thanks for reaching us. We are sorry for your inconvenience.
Are you using latest version of wooCommerce and our swatches plugin? If not, then update those to latest version. After that, if the problem persists, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Hi, Yes I’m using all the latest versions.
Here is the link to the Theme (Massive Dynamic – WordPress Website Builder):
Hello Joel Dickinson,
I couldn’t download your theme file. It needs access permission. Please, check: https://www.loom.com/share/d803f7bb3e5242188cc06d952ee32b27
Please, remove the access permission.
Please try now with this link.
I have tested your theme in my local setup and could replicate the issue in my side as well. Product page is behaving normal but in catalog page image is not changing on click. Please check: https://www.loom.com/share/fc358e89655e48cbbe8e02d9ccb6512b
I have pinged the issue to one of our senior developer. He will try to fix your issue and get back to you ASAP.
Thank you very much for looking into this for us. It would be fantastic if a solution to the catalogue page image changing can found. We think our customer experience would really benefit from this feature. We have put our website launch on hold until ‘hopefully’ you can find a solution to this.
Quick check if you have an update on this?
Hope you are well.
I’ve opened a new ticket up as had no reply Shamser.
Could you ask your theme company to create your category structure like this: https://www.loom.com/share/9a509d9dc420400fad195ae2b3fa8c4c
Thanks very much! Is this something I can Add myself? Thanks, Joel
The changes have been made but there is no change to the functionality on our live site.
This is something should be changed from the theme developer end. Please request theme to achieve it for you.
I made exactly the same changes to the code as shown in the video Shamser.
Sorry I meant to say Ahmed. The changes have been made to the JS but there is no difference in the functionality. Thanks, Joel
I’m checking with the theme developer now for feedback.
We have the image swap working now but it has created a problem with the basket icon that appears on the catalogue images when you click on the swatches.
Hi, the changes were breaking the site so we have reverted back. Since I will not be able to use the image change feature on the catalogue pages, is it possible to disable all the rollover functionality on the catalogue page colour swatches, so that they simply appear as visual references for the user?
Sorted now, thanks.
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