Single product page – price are changing

Hello Ahmed Ehsaan,

why did you close my previous ticket? The problem is not solved yet. I just pointed out seems to cause the problem.

There is a conflict between the variation swatches plugin and the germanized plugin.
The germanized plugin is supposed to make changes to the product prices. As long as the variation swatches are not activated, it´s working properly.
The variation swatches are NOT supposed to change the prices. As soon as I activate the vatiation swatches, the prices are messed up on some single product pages when you enter or reload them.

Still hoping for help.

Best regards.

Alexandra

 

If you need to access to my website, you can find the login at the previous ticket.

Ahmed Ehsaan

HIAlexandra,

This is the details of my development server

http://themehippo.wp.land/

Username: themehippo

password: vN(OrDCd8YGo

Could you reproduce me your issue here.

Thank You

Hi Ahmed,

I tried to reproduce the issue on the development server but I´m getting a different issue.
The variations are not clickable on the development server (tested in firefox and chrome).

The settings of the variation swatches, the germanize plugin and the product are now equal to my website.
http://themehippo.wp.land/product/1350/

Best regards

Alexandra

Ahmed Ehsaan

Try now.

Yeah, now I can click the Variations AND now we got the same problem as on my live website.

When I open the product page, the price is completely wrong. After clicking on a variation, the price is fine. I still can´t figure out why this happens.

Ahmed Ehsaan

Hi Alexandra,

We can replicate your issue on our local. We’ll release fix for you.

Thank You

Hi Ahmed,

can you estimate how long it would take until you release a fix for my problem?

Some customers already recognized the problem. If there is no fix comming the next few days I´ll have to put my shop offline because most of my products rely on the variation swatches.

Best regards

Alexandra

Ahmed Ehsaan

Keep disable our variation swatches plugin temporarily.

Hi Ahmed,

Since we don´t know how long your plugin can´t be used for our website, we have decided to give it up completely.

Since it was at no time active and/or error-free on our live website and we don´t know how long it will take till we get your fix, we would like our money back.
We want to keep an eye on your plugin and maybe come back to you after the fix. But we can´t afford to spend money on something that we can´t use.

Best regards

Alexandra

Shamser Suzon

Hello Alexandra Knoerzer,

I have forwarded your refund request to our sales team. You will get the refund by 30th June.

Thanks

Hello Shamser Suzon,

thank you very much.

As I already mentioned to your co-worker, we´ll keep track on the fixes of your plugin and come back to you as soon as we can be sure that the plugin will work for us

Best regards

Alexandra

Shamser Suzon

Hello Alexandra Knoerzer,

Which theme are you using?

Thanks

Hello Shamser Suzon,

we´re using the Kenozoik Theme (https://themeforest.net/item/kenozoik-a-vibrant-portfolio-theme-for-creatives-and-agencies/22226893).

But Ahmed Ehsaan asked me to reproduce the problem on your test server. I did so and got the same problem with your pre-installed theme.
We’ve figured out, that the variation swatches will not work as soon as the “woocommerce germanzied” plugin is activated. Germanize ensures that woocommerce is legally optimized for the German market.

Best regards

Alexandra Knoerzer

 

Ahmed Ehsaan

Hi Alexandra,

I am try to reproduce to fix your issue. Check here: https://www.loom.com/share/0ee5b56eea304395bcbf1586f0ac5dc2

The price is changing when only WooCommerce is installed. Check Please.

Thank You

Hi Shamser,

I haven´t received the refund yet. Can you please check this again?

________________

Hi Ahmed,

Sorry, I don´t get it. In your video the variation swatches are turned off. Of course everything works fine.
As soon as you activate the swatches, the prices are messed up when loading or reloading the product page.

Best regards,

Alexandra

Ahmed Ehsaan

Don’t worry, we can refund any time. Could you help me to fix that. I can’t replicate it on my end. Could you check here?  https://www.loom.com/share/69dd8828d5fd417684b9f7fa9f638825

I’ve tested again, it’s working on our site. Which setting you had selected while installing germanized plugin.

 

Thank You