Product variation images fail to load when direct link with query color attribute

Vincent Appinco

Hi there,

Most of the plugin seems to work just fine, however there is an issue with the loading of the product variation images when accessed directly by link + attribute query (e.g. /product/ele0033/?attribute_pa_color=color_304). When the “WooCommerce Additional Variation Images Gallery” plugin is deactivated, the product variation images load fine again when accessed directly.

How to reproduce:

When plugin is activated and the url “/product/ele0033/?attribute_pa_color=color_304” is accessed, it shows as following:
https://dl.dropboxusercontent.com/s/n8ed48dehf89i9v/chrome_2019-04-16_12-02-43.png

On the very same product page, when a different color Orange and then Red again is selected, it does show the images:
https://dl.dropboxusercontent.com/s/cvk8x8chpcf8af9/chrome_2019-04-16_12-04-27.png

When the plugin is deactived the product variant image loads fine when the url is directly loaded with query:
https://dl.dropboxusercontent.com/s/hjw2kvrficmzl7p/chrome_2019-04-16_12-05-55.png

The webshop uses the theme Genesis and “WooCommerce Show Single Variations by Iconic”.

Regarding further communication, I would prefer to keep the clients logo and website address anonymous.

Hi Vincent,

I’ve made this ticket private, The information you share in this thread will be only accessible to our staff.

About the issue, Could you try disabling all your plugins except WooCommerce and our Variation Gallery image and then reactivate them one by one and see which one is causing the issue.

If plugin deactivation doesn’t work, please share with us your theme file. You can upload your theme on Dropbox/Google Drive and share with the download link.

Could you tell me how you have configured  the product attribute url?

Thank You

 

Vincent Appinco

Hi Ashiquzzaman,

Thank you for your response. Past few days i’ve been flooded with tickets so haven’t been able to get back to you on this.

The ticket is not dead, I’ll try to get back to you next week.

Kind regards,

Hi Vincent,

Our plugin only adds images to product variation gallery, showing product variation images with attribute url is not a functionality of our Additional Variation Images Gallery For WooCommerce plugin. I’d request you to look into the variation plugin that you are using for this issue.

Thank You

Vincent Appinco

Hi Ashiquzzaman,

Thank you for getting back to me. I do understand if that is new functionality it might not be supported by the plugin. However instead this functionality is default behaviour and basic functionality of woocommerce itself. Activating the plugin “Additional Variation Images Gallery for WooCommerce” breaks this functionality.

To make absolutely sure that I did not falsely accuse the plugin I deactivated all plugins other than just woocommerce and replaced the genesis theme which might be faulty, by the official storefront theme.

After doing this when loading a product page with standard woocommerce attribute query, in this case “/product/ggf0008/?attribute_pa_color=color_20”, it loads the product image just fine. Albeits without the product variation gallery which the “Addition Variation” plugins makes possible.

Precedingly when I activate the “Additional Variation Images Gallery for WooCommerce” plugin and refresh the very same product variation page, it is unable to load the image nor the product variation gallery. Only after manually browsing the product page attribute dropdown options does it load the images and galleries.

This most definitely seems like a bug/caveat in the plugin itself and not the theme or plugin compatibility issue. Since I do am interested into buying the plugin for video support, I would like to request if this can be fixed.

Kind regards,

Hi Vincent,

I’ve successfully managed to replicate the issue on my local WP setup, I’ll pass this issue to our team.

Thank You

Ahmed Ehsaan

It’s not happening on my end. Could you check here: https://www.loom.com/share/174329f315624358a417d77e881d3a5a

Thank You

Vincent Appinco

It’s been a month since I opened this ticket. Not only did I confirm the issue and prove this with a default storefront theme with no other plugins whatsoever, your colleague did as well confirm he could reproduce the problem.

I have not yet set up a new environment with storefront just to check up with you, but at my clients website where I’m having this issue the plugin & WP updates have not fixed the issue.

So could you please try to look a little bit further than to just report “It’s not happening on my end” after waiting 1 month?

 

Kind regards,

Vincent Appinco

So I just took the time to test it anyway and again confirmed in storefront too the problem still persists.

See screen capture: https://dl.dropboxusercontent.com/s/uq1ra1xcmjkvo6n/2019-05-20_12-32-49.mp4

The installation is as following:

Clean fresh new WordPress install
Fresh new Woocommerce plugin install
Base default storefront theme without child
No other plugins other than “Additional Variation Images Gallery for WooCommerce”

Kind regards,

Vincent Appinco

Just to clarify some potential misunderstanding, I’m not asking for solutions to solve a particular issue on my end for some weird behaviour for my usecase. I’m asking you guys to fix a bug in your plugin.

I have reported the bug, which you guys reported to be reproducible. Are you guys willing to actually fix this pretty serious bug or not?

Kind regards,

Ahmed Ehsaan

Hi Vincent,

Actually, our developer is on Eid Vacation. We’ll include it in the coming update. 

Thank You

Vincent Appinco

Hi Ahmed,

We’re almost a month further, has there been any progress?

Kind regards,

Ahmed Ehsaan

We couldn’t found the solution yet, we can refund your purchase. Please give us your email id.

Thank You

That’s not an issue, I just would like to be updated on the progress made. I can still wait a bit more but it’s hard to gauge if it’s going to take days, months or years if you guy’s don’t communicate anything back.

Kind regards,

Ahmed Ehsaan

Hi Vincent,

We have fixed it. Hopefully, we can release fix by today.

Thank You