Unable to see any of the gallery images for product variations

Jefersen Joy

I purchased the pro version of additional variation images gallery on 4th of April. However, when I add different images to the gallery section of each product variation, the images aren’t showing up on the product page. I’m only able to see the main image of each product variation and that’s it. I’m able to add images to the gallery section of the main product – However, the image set doesn’t change when I select each variation.

Could you please have a look at it?

I sent an email regarding the same issue on the 4th of April and still haven’t received any updates regarding this. Not sure how this qualifies as ‘exclusive support’. I’ve sent follow up emails and still haven’t received an update. Would appreciate your help at the earliest.

Thanks.

Ahmed Ehsaan

Hi Jefersen Joy,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.

Thank you

Ahmed Ehsaan

Hi Jefersen,

Thanks for reaching us. We are sorry for your inconvenience.

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

Looking forward to hearing from you soon.

Thank you

Ashiquzzaman Kiron

Hi Jefersen,

I’ve tested your theme in my local WP setup and the gallery is showing, check this video- https://www.loom.com/share/63df15b24b0d45cebf078f8105daed35

Please do a plugin compatibility check by deactivating all plugins except WooCommerce and Variation Images Gallery plugins and then reactivate them one by one and see which one is causing the issue.

Thank You

Jefersen Joy

I think it might be a problem with this plugin I have earlier installed – ‘Product Gallery Slider for Woocommerce’

But this was installed by another developer and I don’t know what exactly he did and how to revert the changes in order for the Variating Images Gallery plugin to work properly.

I’ve already shared my admin credentials with you guys. Could you please just try to fix it?

Jefersen Joy

I’ve spoken to the developer and he’s had a look at it him self. This is the message he wanted to pass on –

“I’ve tested this thoroughly and there doesn’t seem to be any conflict with any of the plugins. This seems to be a bug with the plugin itself. I’ve noticed that the version used on their demo website is older than the latest one (I think it was v1.1.21). Try to install the older version i mentioned and see if that solves the problem.”

 

Update: The other variation image plugin has been de-activated and there’s still no change

Ahmed Ehsaan

Hi Jefersen Joy,

If you don have our variation gallery, you don’t need this plugin: Product Gallery Slider for Woocommerce. You can disable it

Thank you

Jefersen Joy

Hi Ahmed,

As per my previous reply, I’ve already disabled all other plugins related to the variation images.

I request your team to kindly look at the live website and use the login details I’ve provided to troubleshoot this problem and give me a concrete resolution. Its been over a week since I’ve purchased this plugin and it still isn’t working.

I would like to request for a refund if you’re not able to fix the problem in the next couple of days.

Ahmed Ehsaan

I think, gallery is showing. Check here: https://www.useloom.com/share/00c0495037b74520bd50bace12e6ae6d

 

Thank you

Jefersen Joy

Great. Yes, it seems to be working now!

 

What was the problem if you don’t mind me asking?

Ahmed Ehsaan

I think I’ve added images for the default thumbnails gallery.