Hi, I have a problem with a WooCommerce Variation Swatches – Starter pligin . When the product gallery is active, the loop goes.
Hi Maria Rosa,
Could you disable our plugin both free and premium version and try this. And check is it happening or not?
If I disable free and PRO verision, all works fine. If I disabe only PRO version all works fine. If I enable both version (free and PRO), doesn’t work.
You don’t have added featured image for your variations. Check here; https://www.useloom.com/share/e816448769e54739b83f6b1d1cbb32f2
Dear Ahmed, thenck for your reply.
I did as you told me but it still doesn’t work.
I added the featured image of the variations to most articles.
Hi Maria Rosa Rufolo,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
the problem persist..
Hi Maria Rosa,
I’ve tested Elessi theme on my local setup, couldn’t reproduce the issue check this video – https://www.loom.com/share/07894164c76a45ce8d4707c87529352c
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
at this link you download my ELESSI theme…
I tried your theme in my local WP installation and setup my product swatches exactly like yours but still couldn’t reproduce the issue, check here – https://www.loom.com/share/15449eb4402e4a6598a14fc8afe8c021?focus_title=1&muted=1
Could you kindly help me reproduce the issue?
As you can see in the video, when I open the product page I see a different product
Maybe it can help you
We are running inspection. Hopefully, we can fix it by 20th April.
Thank you, I look forward to your update