Hi, I have a problem with a WooCommerce Variation Swatches – Starter pligin . When the product gallery is active, the loop goes.
Hi Maria Rosa,
Could you disable our plugin both free and premium version and try this. And check is it happening or not?
If I disable free and PRO verision, all works fine. If I disabe only PRO version all works fine. If I enable both version (free and PRO), doesn’t work.
You don’t have added featured image for your variations. Check here; https://www.useloom.com/share/e816448769e54739b83f6b1d1cbb32f2
Dear Ahmed, thenck for your reply.
I did as you told me but it still doesn’t work.
I added the featured image of the variations to most articles.
Hi Maria Rosa Rufolo,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
the problem persist..
Hi Maria Rosa,
I’ve tested Elessi theme on my local setup, couldn’t reproduce the issue check this video – https://www.loom.com/share/07894164c76a45ce8d4707c87529352c
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
at this link you download my ELESSI theme…
I tried your theme in my local WP installation and setup my product swatches exactly like yours but still couldn’t reproduce the issue, check here – https://www.loom.com/share/15449eb4402e4a6598a14fc8afe8c021?focus_title=1&muted=1
Could you kindly help me reproduce the issue?
As you can see in the video, when I open the product page I see a different product
Maybe it can help you
We are running inspection. Hopefully, we can fix it by 20th April.
Thank you, I look forward to your update
Hello, are there any news?
Hi, I’ve installed your theme here: http://themehippo.wp.land/product/testing/ Check it’s not happening for me.
You can login and check.
Hi, thanks for the reply and for the availability. I tried to upload my article to your site and everything worked. I copied the settings of the plugin on my site but as you can see in the video my site doesn’t work, not even the block of related products …
Is it possible to create a copy of your site. We’ll try to run deep inspection.
I have seen that on your site you have a php version different from ours. Yours is 5.6.40 ours is 7
Could this be the problem?
It’s not happening because of PHP, I can upgrade php for you if you want.
Hi, doing some tests I saw that the problem occurs when I enable the display of swatches on the category page. You can see this in the video
Is it your live site to customers. I need to run deep inspection to your site. Deep inspect many break your site for an hour.
if you want you can also proceed now on this site
Enable back your plugins. And send me your theme 1.6.6 file. I’ll test it locally again,
I have enabled plugins
Here is the link to download the updated version of the theme
Hi, it’s been another two weeks, the problem with the plug-in is still there
I’ve uploaded your theme in my development server. Could you export your product from your and upload it in my development server?
Hi Ahmed, the issue with plugin is not resolved.
I have disabled “Enable Swatches” on archive/shop and in this way the problem is not present in product page, but i can’t show swatches in shop page and in related product but only in product page.
Can you verify thank you.
Provide me your email that you used while purchase. I’ll refund.