Example: Black pants (also beige and red)
Default – black (no size or color chosen)
Change to beige -> nothing happens, still black image
Choose size -> image appears
I need the image and thumbnails to change when changing default color but without defining size.
Thank you in advance
Hi Daniel Tulchinsky,
Just to be sure, Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
Also share the product url you are having problem with.
There are now 2 issues, I have recorded them with Useloom.com per your request.
issue 1 – if size is not defined by default, thumbnails are not displayed. I don’t want the customer to make a mistake with size so the thumbnails for all colors should be displayed even if size is not chosen.
issue 2 – found just yesterday, even more urgent: on archive page, when I scroll down, the color thumbnails stop working.
We have moved the website to a new server but all information for accessing the website should be the same. I work with Daniel so please reply also to me: [email protected] if you have any problems accessing and any updates.
We are launching this thursday, in 2 days.
Thank you in advance for you support, Diane
Hello Daniel Tulchinsky,
Please check this video. It will help you to achieve such feature: https://www.youtube.com/watch?v=31WR96-9kuQ
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank you for answering so quickly.
I watched the video and I had already defined everything like it explains. The problem for me is that when I go to the product, and size is not predefined, the thumbnail gallery is no displayed until I choose a size. Attached image from video.
I am using ocean wp and elementor. I will upload to google drive. To what email do i Share?
Issue 1: I forgot to say that the gallery does not display for any color, not only the default unless you choose size.
Couldn’t login your backend – https://www.loom.com/share/671ceb9d18ea495fa8a6c35fd1439a66?focus_title=1&muted=1
I will upload to google drive. To what email do i Share?
You can share the link of that file without sharing to any email account.
issue 1 :
I have changed the loom videos to public, you should be able to see now.
with builder: elementor – free plugin
thank you, Diane
I tested your theme in my local, The swatches are working check – https://www.loom.com/share/494d08f4c7a24d7497e2f716936009ff
The swatches are working on scroll down products, see this video – https://www.loom.com/share/b9da3b6408654fd1ab842a1cc8b70e29
Please do a plugin compatibility check, Deactivate all plugins except WooCommerce and our plugins. Then reactivate them one by one and see which one is causing the issue.
I found the fix for the 2nd issue, it was connected to lazyload. You can ignore issue 2.
Issue 1 – no default size doesn’t work. If I don’t define default size thumbnails are not displayed.
Couldn’t log into your site, check – https://www.loom.com/share/242a872f2e544059aca8c813521b427c
Just checking in, has your issue been resolved?