Marcus Wong

Hi there

https://www.danovel.com/jc56/product/osborne-madrigal/

can u advise how to fix the problem.. the left handsome when i click the image it doesn’t change but refreshes the page to show the image..

Ashiquzzaman Kiron

Hi Marcus Wong,

Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately. Also kindly give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

 

Thank you

Marcus Wong

Hi Ashiq..

Yes we did inform you that it is working for this. But if you click on the other image on the bottom(the wallpaper rolls photo) left it does not appear in the main product image. Instead it opens up a window.

Marcus

Ashiquzzaman Kiron

Hi Marcus,

Can you please give us a temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Marcus Wong

For example:

https://www.danovel.com/jc56/product/berkeley/

Click on the concept picture..

https://www.dropbox.com/s/6ehi3mj32s0hq0k/Screenshot%202019-02-11%2014.08.05.png?dl=0

It doesnt show in the  picture frame but it changes the entire page to be the window.

 

Secondary (Problem 2)

Do u think we can put images there which is non square
https://www.danovel.com/jc56/product/cuenca/

https://www.dropbox.com/s/k2ygo8a5i281pfb/Screenshot%202019-02-11%2014.10.41.png?dl=0

 

We want to put our text n image long like them:

https://www.blafink.com/sofa/Blafink-Sanford-Sofa-480

https://www.dropbox.com/s/eheao9jztvjpthq/Screenshot%202019-02-11%2014.11.31.png?dl=0

 

Marcus Wong

Login password details are in ticket: Private Ticket #11485

 

 

Ashiquzzaman Kiron

Hi Marcus,

Problem 1

Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.

You can upload the theme file in Dropbox or Google drive and send the download link here directly.

 

Problem 2

I’ve fixed it, see this video – https://www.useloom.com/share/6d18299ffd044551971d00833fdef712?focus_title=1&muted=1

 

Problem 3

That’s not possible with our plugin but I’ll add your request to our future product feature list.

 

Looking forward to hearing from you soon.

Thank you