The plugin does not work in the quick view of my site.
The clear button remains visible even when no variation is selected.
And it is impossible to select a variation and add it to the cart.
The access to the site that I give you is a pre-production site, which is identical to my site. So on this site I installed the pro version of the plugin but I did not complete the license.
Hi Paillaugue Clémence,
I logged into your site and successfully added items to cart. Check this video – https://www.useloom.com/share/e610f389ac354ae1a7e0ebdf968b2dcc
May be I didn’t understand your problem properly. Could you record me reproducing your issue using tool like this? https://www.useloom.com
It helps me to quickly figure out issue and squash it with immediately.
Thank you for answering me.
No it’s not what I meant, in fact the plugin does not work when I use the quick view (fancy box).
Please check the video https://www.useloom.com/share/4210f34b1b33479db805fba72bcd5bda
Also I can add products to carts, here’s the video – https://www.useloom.com/share/5a687c8db7ab4c759bab2f96f8e227cc
I think we do not understand each other…
Adding products to the cart works very well. Except when we want to add products to the cart via the “quick view” (fancybox). When we are on the “quick view” we can not select the attribute of the product…
Thank you for helping me.
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If plugin conflict doesn’t help, please send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank for your reply.
Ok I’ll manage on my own…
For info it seems that your plugin is incompatible with my theme (Bigcart), more precisely with the plugin that my theme uses: redux framework.
Thanks for reaching us. We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site. We’ll try to investigate your issue installing your theme on our local setup.